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Privacy Policy

Last updated: June 24, 2025

This Privacy Notice for The Byron Doula ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

  • Visit our website at www.thebyrondoula.com or any website of ours that links to this Privacy Notice
  • Use Birth Doula Services and Parent Coaching to support families from pregnancy, through labour and birth all the way into parenthood
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@thebyrondoula.com.

Summary of Key Points

  • What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
  • Do we process any sensitive personal information? We may process sensitive personal information (such as health data) when necessary with your consent or as otherwise permitted by applicable law.
  • Do we collect any information from third parties? We do not collect any information from third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
  • How do we keep your information safe? We have organisational and technical processes in place to protect your personal information, though no electronic transmission can be guaranteed 100% secure.
  • What are your rights? Depending on your location, applicable privacy law may give you certain rights regarding your personal information.
  • How do you exercise your rights? Contact us at contact@thebyrondoula.com or visit thebyrondoula.com/#contact.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On?
  4. When and With Whom Do We Share Your Personal Information?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. How Long Do We Keep Your Information?
  7. How Do We Keep Your Information Safe?
  8. Do We Collect Information From Minors?
  9. What Are Your Privacy Rights?
  10. Controls for Do-Not-Track Features
  11. Do Other Regions Have Specific Privacy Rights?
  12. Do We Make Updates to This Notice?
  13. How Can You Contact Us About This Notice?
  14. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you express an interest in our products and Services, participate in activities on the Services, or otherwise contact us. The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process health data. All personal information you provide must be true, complete, and accurate.

Information automatically collected. We automatically collect certain information when you visit the Services, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and other technical information. We also collect information through cookies and similar technologies, including location data based on your IP address.

2. How Do We Process Your Information?

In Short: We process your information to provide and improve our Services, communicate with you, and comply with law.

  • To deliver and facilitate delivery of services to you
  • To respond to your inquiries and offer support
  • To send administrative information about our products, services, and policies
  • To enable user-to-user communications where applicable
  • To request feedback about your use of our Services
  • To save or protect an individual's vital interest

3. What Legal Bases Do We Rely On?

In Short: We only process your personal information when we have a valid legal reason to do so.

Under the GDPR and UK GDPR, we rely on the following legal bases:

  • Consent. We may process your information if you have given permission for a specific purpose. You can withdraw consent at any time.
  • Performance of a Contract. We may process your information to fulfil our contractual obligations to you.
  • Legitimate Interests. We may process your information when reasonably necessary for our legitimate business interests, such as understanding how users interact with our services.
  • Legal Obligations. We may process your information to comply with our legal obligations.
  • Vital Interests. We may process your information to protect your vital interests or those of a third party.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations with the following third parties.

  • Business Transfers. We may share your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs to provide location-based features.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to maintain the security of our Services, fix bugs, save your preferences, and assist with basic site functions. We also permit third-party service providers to use tracking technologies for analytics purposes.

Google Analytics. We share your information with Google Analytics to track and analyse use of the Services. To opt out, visit tools.google.com/dlpage/gaoptout.

For more detail, see our Cookie Policy.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice.

We will only keep your personal information for as long as necessary, and in no case for longer than 2 years unless required by law. When we have no ongoing legitimate business need to process your information, we will delete or anonymise it.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through organisational and technical security measures.

We have implemented appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will take reasonable measures to promptly delete such data. Please contact us at contact@thebyrondoula.com if you believe we have collected data from a child under 18.

9. What Are Your Privacy Rights?

In Short: In some regions you have rights that allow you greater access to and control over your personal information.

In regions such as the EEA, UK, and Switzerland, you may have the right to request access, rectification, erasure, restriction of processing, data portability, and to object to processing. You can make such a request by contacting us using the details in section 13 below.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

You may withdraw your consent at any time by contacting us. Most web browsers are set to accept cookies by default — you can set your browser to remove or reject cookies, though this may affect certain features of our Services.

Questions about your privacy rights? Email contact@thebyrondoula.com.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature. No uniform technology standard for recognising DNT signals has been finalised, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this Privacy Notice.

11. Do Other Regions Have Specific Privacy Rights?

Australia. We collect and process your personal information under Australia's Privacy Act 1988. This Privacy Notice satisfies the notice requirements defined in the Privacy Act. If you do not wish to provide certain personal information, it may affect our ability to offer you our products or services, or respond to your requests.

You have the right to request access to or correction of your personal information at any time. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner.

12. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at contact@thebyrondoula.com or contact us by post at:

Nathalie Solis Perez
72 North Creek Rd
Lennox Head, New South Wales 2478
Australia

14. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or request deletion. To exercise these rights, please visit thebyrondoula.com/#contact.